Refunds & Exchanges

If for any reason you are not satisfied with your purchase, you can send your merchandise back to us and we will give you a full refund for any product and tax (if applicable)*. KCChiefs.com will issue a credit to your account and/or exchange merchandise if the following criteria are met:

• The tags and the price sticker have not been removed from the merchandise.
• The merchandise has not been altered, or damaged.
• The merchandise is not on clearance, identified by prices in bold red.
• The order was placed within the continental U.S.
• Your refund is received within 30 days of receipt.

For a refund please follow the instructions below:

• Place the original packing slip or a copy of the packing slip in the package.
• Write on the packing slip that you would like a refund or inform us by phone/email.
• Be sure that the return package is sealed properly as to not incur damage during the shipment back.
• KCChiefs.com is not responsible for any lost packages en route to us for refund and/or exchange. Choose any method of shipping you like, just be sure that it is traceable in case of problems during shipment.
• Send all returns to the below address.

For an exchange please follow the instructions below:

• Please check our website for availability in the product that you would like.
• Enclose specific instructions as to what you would like exchanged, and for what product you want in its place.
• A charge of $5.00 will be applied to your account for return shipping & handling of the new item(s).
• Place the original packing slip or a copy of the packing slip in the package.
• Be sure that the exchange package is sealed properly as to not incur damage during the shipment back.
• Send all exchanges to the below address.

Please send all Returns/Exchanges to:

Kansas City Chiefs
Attn: KCChiefs.com - Returns
1 Arrowhead Drive
Kansas City, MO 64129

KCChiefs.com is not responsible for any lost packages en route to us for refund and/or exchange. Choose any method of shipping you like, just be sure that it is traceable in case of problems during shipment.

If you have any questions, please contact us at sales@kcchiefs.com.

*Shipping costs will NOT be refunded unless the merchandise was damaged in transit or a mis-shipment occurred. If the item(s) are damaged in transit or mis-shipment has occurred, KCChiefs.com will pay all return shipping fees. Contact us immediately for assistance and further instructions.